Our centre recently had a counterbalance learner who performed exceptionally during his training and passed the practical part of his forklift test with zero faults.

This is what his trainer had to say about working with him:

"Daniel’s attitude has been fantastic all week. He comes across as being a bright lad. He has been courteous, cheerful and very positive despite of the impending court case.

His time keeping was first class throughout the duration of the forklift truck training. He completed all the required manoeuvres competently and with great enthusiasm. His mistakes were rare, but when he did make an error, he took the instructor’s critique on board and made sure he didn’t have to be told a second time.

He paid attention during the theory sessions and this was rewarded with a theory test score of 96%.

His practical test was brilliant. In 13 years as an instructor, I can safely say that I have tested fewer than a dozen people who have completed the test with making a single mistake. Daniel didn’t even have a close call, where an instructor might penalise somebody but, instead, gives the trainee the benefit of any doubt. His test was perfect. One of the best I have assessed in my career."

Maureen Farnell – Into Employment

Maureen, one of our customer’s has recently gained employment. She is due to start work on Monday 18th July 2011 and will be working full time.

Maureen first came to Phoenix Training Services Ltd back in May 2011 for an Information Advice and Guidance session. At this time, she had recently become unemployed after being made redundant, and had heard about the Next Step Service through a friend. She made an appointment with us to gain help and advice on what employment options and support was available to her as she was eager to get back into employment quickly.

As a result of her time with us, we were able to support her with further training in order to increase the range of her skills. She completed and passed both the First Aid training and Manual Handling training. She enjoyed the courses and is happy with the new skills, knowledge and employment support that she has received from us.

As a result of this she has now been able to secure employment. The role that she has been offered is as a Customer Service Advisor, which she has had work experience of in the past. Maureen is overjoyed with her achievement and is extremely happy to be able to come off of the benefits that she was claiming.